Benioff: Time's right for on-demand software | CNET News.com: "Once upon a time it was common for corporate customers to buy niche software products from multiple vendors. Now companies increasingly want a suite of applications from a single vendor. How does Salesforce, which is firmly focused on CRM, plan to adapt to that trend?
Benioff: We are not just a CRM provider. We provide two killer applications--Salesforce and Supportforce--as a service. We provide Customforce, which is our tool for building new applications, and we provide our on-demand database and integration platform, Sforce. We also provide our on-demand operating system, Multiforce.
And that is the suite that our customers want. They want a CRM suite. And they want an application development and deployment suite, but delivered as a service. Customers are not asking us for the fully integrated total solution."
Salesforce is going to kill traditional deployments of CRM/ERM/Analytics software.
None of that needs to be hosted at a customers site and why should a customer have to hold hands for a multi-million dollar implementation.
There are a vast number of advantages using a hosted model.
You can move to another provider at a lower cost. TCO is lower. ROI is higher. Both of these because you dont look after hardware and neither the software.
You have access to the info around the globe, possibly on any device. You can customise the software as you would with a traditional system.
Fixes happen with out you expending your resources. Common platform used by many customers means more people testing new releases at the same time, even if it is only the common functionality.
This is the future of software. Client applications are a thing of the past. In many ways be are going backwards to the early days of computing, the main frame etc, etc.
But thats not quite true. We have larger pipes, we have a whole new host of protocols for app-to-app comms and we have smarter network aware devices and smarter OS's on the devices. We have better presentation technology.
I'm sure there are a whole lot of other advancements that I have not mentioned that make this a completly differently landscape